Major Duties / Responsibilities
* Provide prompt, dependable, high-quality service
* Complete repair work within scheduled or allotted time schedule as possible
* Maintain productivity as close to 100% as possible
* Accept work assignments from service writer/manager
* Request parts for job as early as possible when needs become known
* Perform service, repair and customization work in accordance to factory specification
* Assist service writer, when requested, communicating with customers, test riding or any other issue which will help ensure customer satisfaction
* Notify service writer / manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay
* After job is finished ensure proper completion of paperwork
* Keep work areas as clean as possible and assist others with maintaining shop cleanliness
* Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the service manager

Qualifications / Requirements
* Completion of a factory authorized training program such as MMI Service School or equivalent work experience
* Current Motorcycle license
* Basic and special tools to properly diagnose and service our products. All Service Technicians are required to own a set of tools within 90 days of hire

Physical Demands
* The noise level in the work environment is usually loud
* Requires the use of both hands
* Frequently required to bend, stoop, crouch, reach, handle tools and lift up to 60 lb. of material
* Frequently requires the ability to balance and push a 400-500 lb. motorcycle

Working Conditions
* Frequently works near moving mechanical parts
* Potentially exposed to battery acid, gasoline, chemical cleaning materials and/or other toxic materials commonly found in a motor vehicle service department
* Occasionally exposed to exhaust fumes or other airborne particles

For more information, contact Eric Whitaker at (704) 979-7433 or via email ewhitaker@rogersnc.com.